Privacy Policy
Your trust matters to us, including your privacy. This page explains what information we collect, why, and how we keep it safe. EcoWater Nova Scotia handles your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you contact us through this website (for example, by submitting our consultation form), we collect the details you choose to provide:
- Your name
- Email address
- Phone number
- Any message about your water or your water treatment needs
We collect this information to respond to your enquiry and to provide the water testing and treatment services you ask about.
How We Use Your Information
We use the information you provide for these purposes only:
- To respond to your inquiry or request for a water test
- To arrange water testing and provide consultation
- To follow up on your water treatment needs
- To comply with legal obligations
We do not sell, share, or disclose your personal information to third parties, except as needed to fulfill your request or as required by law.
How We Store and Protect Your Information
We take reasonable steps to safeguard your personal information. Contact form submissions are delivered to our email inbox at ecowaterns@gmail.com. If we adopt a third-party form provider in the future, this policy will be updated to name that provider and describe how your data is handled. All data is stored securely and encrypted in transit.
Third-Party Services
Our website uses self-hosted fonts and Plausible Analytics, a privacy-friendly measurement tool, to understand how visitors use our site. Plausible does not use cookies and does not collect or store any personal information or identifiable data. It counts page views and a small number of anonymous events (such as clicking to call or submitting the contact form) in aggregate only. We do not use Google Analytics or advertising trackers. If we add any other tracking service in future, this policy will be updated to disclose the tool and what data it collects.
Cookies
Our website does not use tracking cookies or advertising cookies, and our analytics provider (Plausible) is entirely cookieless. We do not store cookies in your browser for marketing or tracking purposes. If we add such services in future, this policy will be updated.
Data Retention
We keep your personal information only as long as needed to respond to your request and provide our services. Here is how we handle each type of data:
- Unbooked inquiries: 12 months from the date you submit your message, then securely deleted
- Consultation and service communications: retained as long as the water testing or service relationship is active, plus 1 year after completion, then deleted
- Email correspondence: 12 months if not part of an active service, 1 year after service completion if related to your water treatment
- Server logs: 30 days, then automatically purged
Your Privacy Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct any inaccurate information
- Request deletion of your personal data (subject to legal record-keeping obligations)
- Withdraw your consent to us retaining or using your information
To exercise any of these rights, contact us at ecowaterns@gmail.com or 902-832-7873.
Contact and Privacy Inquiries
For questions about this privacy policy, how we use your information, or to request access to or correction of your personal data, please contact us:
EcoWater Nova Scotia2156 Rocky Lake Dr, Waverley, NS, B2R 1R3
ecowaterns@gmail.com
902-832-7873
We aim to respond to privacy inquiries within 30 days.
Accessibility Statement
EcoWater Nova Scotia is committed to ensuring digital accessibility for people with disabilities. This website is built to conform to Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, uses semantic HTML5 and ARIA landmarks, and is designed to work with screen readers, keyboard navigation, and browser zoom up to 400%. If you encounter any accessibility barriers, please contact us at ecowaterns@gmail.com or 902-832-7873 and we will work to resolve the issue.
This Privacy Policy has been prepared as a template and should be reviewed by a Nova Scotia attorney before relying upon it. Last updated June 2026. If any material changes to our privacy practices occur, we will update this policy and notify you of the change.